DAY ONE | Monday, July 29th, 2024

Retail is currently exploring the transformative impact AI has on their operations and IT, and POS systems are no exception. This keynote will delve into the ways advanced Point of Sale (POS) systems and Artificial Intelligence (AI) technologies simplify transactions, enable personalized services, and foster customer loyalty. Discover how advanced POS systems empower retailers to provide tailored promotions and services, elevating the overall customer experience.

• Exploring the potential of AI in optimizing the checkout process for customers and learning about innovative solutions and technologies that enhance speed, accuracy, and convenience at the point of sale
• Understanding how advanced POS systems contribute to the efficiency of transactions, reducing wait times, and enhancing the overall customer experience
• Reviewing the steps, challenges, and best practices for integrating advanced POS systems and AI to create a seamless and customer-centric retail experience
• Gaining actionable insights into leveraging technology to build lasting relationships with your customer base

Saritha Ivaturi

Chief Technology Officer
The Guitar Center Company

See Bio

Today’s CIO is not only tackling immediate IT challenges but is also spearheading innovation and adeptly navigating the complexities of a changing business environment. This transformation necessitates a transparent relationship with company CEOs, coupled with a solid understanding and acceptance of change management principles. Unlike the traditional reporting structures, today's CIOs and CTOs are working collaboratively, operating more closely as equals to drive organizational success in the era of evolving technology. In this session, you’ll walk away with the strategies for:

• Examining how the role of the CIO has matured, evolving into a proactive leadership position focused on innovation and transformation
• Recognizing the role of CIOs in contributing strategically to the overall business direction
• Deep diving into the collaborative relationship between CIOs and CTOs operating more closely as equals and understanding how this collaborative approach enhances technological innovation and implementation
• Gaining insights into how CIOs are navigating the complexities of a changing business landscape, balancing immediate technology needs with long-term strategic objectives

Hector Almaguer

Chief Technology Officer
Blindster.com

See Bio

Our IT experts share perspectives on strategies, technologies, and cultural shifts necessary for navigating uncertainties and fostering long-term success. They’ll delve into the challenges posed by economic fluctuations and provide actionable insights for retail organizations looking to position their IT functions as catalysts for adaptability and long-term growth.

• Embracing the need for IT to be strategically adaptable
• Focusing on agility and flexibility to navigate the complexities of a fluctuating economy
• Leveraging technology to enhance resiliency, paving the way for growth and ensuring organizational stability
• Developing robust risk mitigation strategies and contingency plans to proactively address economic challenges
• Prioritizing customer-centric strategies to build consumer trust and satisfaction, driving repeat purchases

Sandeep Baghel

SVP Information Systems
Perry Ellis

See Bio

In the ever-evolving landscape of retail, AI is emerging as a transformative force, reshaping how companies manage data, glean research insights, and engage with customers. This panel discussion will delve into the dynamic intersection of AI and retail, exploring the profound impact on content creation, research methodologies, and customer engagement strategies. Join us as we navigate the cutting edge of AI-powered retail and uncover the latest trends that are revolutionizing the industry.

• Understanding the role of AI in streamlining data processes and ensuring data accuracy and relevance
• Redefining research methodologies to provide retailers with deeper and more actionable insights into market trends and consumer behaviors
• Leveraging AI tools for better informed decision making and creating personalized and immersive customer experiences
• Gaining insights into the compliance challenges and opportunities and understanding how retailers can navigate the evolving regulatory environment while harnessing the benefits of AI

Matt Ezyk

Head of Technology & eCommerce
Pet Supermarket

See Bio

Participate in a 45-minute interactive group discussion, led by an IT peer! Select your preferred topic and dive into meaningful discussions, benchmark and get solutions to your challenges. These sessions are only open to retail executives.

Topics may include:

1. Executive Roundtable Discussion

Facilitated by: Maggie Cowie, Senior Director of Application Development, Alex Lee, Inc.

2. Executive Roundtable Discussion

Facilitated by: Serge Moreau, VP of Technology, Tommy John

Topics may include:

• Innovation Governance: What Works and What Doesn't
• Customer Data Analytics for Personalization: Balancing Customization and Privacy
• Sustainable Retail Technology: Eco-Friendly Practices in IT Operations
• Collaboration Between IT and Marketing: Driving Innovation and Customer Engagement
• Enhancing Cybersecurity in Retail: Strategies for Protecting Customer Data

Maggie Cowie

Senior Director of Application Development
Alex Lee Inc.

See Bio

Serge Moreau

VP of Technology
Tommy John

See Bio